Customer Service

Consumer confidence is directly linked to their perception of your company. By offering the opportunity to speak to a real, live human being their confidence level will increase substantially. At WaveCentric we realize that offering customer service requires resources that many companies don't have available and we can provide our clients the ability to present this perception. Our call center personnel will professionally answer consumer questions such as site navigation, payment, delivery, and product inquiry’s.

At WaveCentric we strive make your customers buying experience a satisfying one, and we can provide after the sale support, including facilitating returns. Because our customer service representatives are professionals, they are often able to calm consumers when problems arise. We can arrange return shipping and schedule warranty replacements. Speak to a representative and determine which services will benefit your company.

Incoming call center answers consumer inquires and increases confidence.

Our call center operators are standing by to answer your customers questions and help them when problems arise. Include this valuable resource as part of your service package and you'll be better prepared for the sudden growth that an online offering can produce. Speak to representative today and determine the best solution for your company.

Provide live chat to your customer’s right from your website.

One of the best things that the Internet has to offer is choice of communications and that’s what WaveCentric is all about. We're capable of providing live chat services with knowledgeable call center personnel. Chat services in general have always been popular, but with the younger generations it’s a necessity.

Forums offer manufactures a unique opportunity to build a customer following.

Online forums provide the manufacture the ability to field questions through self-help websites. Often consumers will ask questions in a forum which can be answered by others, including the moderator. Because consumers are able to read what others have communicated previously, they become confident that your product will better meet their needs. consumers occasionally follow the forums after the purchase, building brand loyalty and increasing repeat sales.

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